Updated on 2025-07-21
views
5min read
UnlockBase is a well-known name in the SIM unlocking world. With its promise of a 100% refund, the service feels worth considering. Yet, many users still hesitate because paying upfront comes with doubt. So, how does UnlockBase actually function? How reliable is its refund process? And more importantly, what do real users say about it?
This is your full 101 on UnlockBase. We’ll break down everything. You’ll also get clarity on wait times, supported models and refund scenarios. And for those looking to remove other types of iPhone locks, like screen passcode, iCloud Activation Lock and MDM restrictions, we’ll also share you a popular way, using Passixer iPhone Unlocker.
What Is UnlockBase?
UnlockBase is a remote unlocking service made to remove network locks directly from your carrier’s system. It’s designed to be simple and works with a massive range of devices and services, supporting over 250+ phone brands and 835+ network providers worldwide.
What makes it even more useful is that UnlockBase can unlock phones in both scenarios:
- Your phone has a clean payment history (all bills cleared).
- Your device has pending balances or unpaid dues.
It handles both just fine. The process is all online and there is no need to ship the device. Plus, all the data on your device will stay intact.
The service is available 24/7 and typically processes unlocks within 3 hours to 15 days after applying.
Is UnlockBase a Legitimate and Safe Phone Unlocking Site?
When it comes to website access, UnlockBase is safe because the site has no ads and ScamAdviser gives it a perfect score of 100. However, using UnlockBase to unlock iPhone requires providing your IMEI number, which carries some privacy and security risks.
Now, if you’re wondering whether UnlockBase is legitimate, the short answer is generally yes if you are unlocking your own phone that is fully paid. It operates like any other proper online service. Many users report it has worked for them. It’s structured well, offers live order tracking, and explains its terms clearly. Plus, if they can’t unlock it, you’ll likely get your money back.
How Much Does It Cost to Unlock a Phone with UnlockBase?
The starting unlocking fee for UnlockBase services range from US$10 to US$100. That said, the exact price depends on your phone brand and network provider.
And here’s something to note: some users have reported that after paying the initial fee, UnlockBase will charge an additional amount to actually deliver the unlock code, which is needed to switch to a new SIM card. Others say they didn’t face this issue.
In short, it’s good to keep that in mind: there may be extra payment involved later.
How to Get a Refund from UnlockBase
UnlockBase claims to offer a 100% money-back guarantee if it fails to unlock your phone, like IMEI is still tied to the original provider after using it. In such cases, either the full amount or at least the portion can be refunded.
To start the refund process: you’ll need to contact UnlockBase support and submit a refund claim. And here’s where it gets tricky—your request has to be validated first. Some users say their requests get labeled non-refundable.
However, if your claim is accepted and marked refundable, UnlockBase returns the payment within 90 days of approval.
How to Unlock Phone Using UnlockBase
The unlocking process on UnlockBase is more or less the same for every phone brand or network, whether it’s Android or iPhone, prepaid or under contract. Before starting, check the exact price for your model on their official pricing page. Here’s an example of unlocking iPhone network with UnlockBase:
Step 1. Go to the UnlockBase website and select your iPhone model from the list.
Step 2. Enter your phone’s IMEI number into the webform. To get your device’s IMEI, dial #06# or head to Settings > General > About.
Step 3. Choose your current carrier.
Note: If you’re unsure about network status, order an iPhone GSX Network Check Report on the site.
Step 4. Proceed to checkout. Provide your email again (for delivery of the unlock code) and complete the purchase.
Unlocking will take between 15 minutes to a few hours, though in some regions, it will stretch to 15 days.
Note: In some cases, you’ll receive an email with the code. When you insert a new SIM card into your iPhone, that code can be required.
That’s all. Once unlocked, your iPhone will work with any compatible SIM around the world.
What Do Users Say About UnlockBase?
UnlockBase has mostly positive reviews across the internet. Still, some raise red flags. Here’s a full picture of what was the people’s experience on Reddit, Trustpilot, and Sitejabber.
Reviews from Reddit
On Reddit, users say that UnlockBase is a legitimate platform.
“The place is legit, but the owner is a scammer… if you don’t use your loaded funds (minimum US$50), they will expire in a few months. Basically, this guy steals your money if you don’t use it.”
Another highly upvoted post goes further, accusing UnlockBase of baiting users with a low US$28 price tag and then demanding additional payments later:
“After ordering, I was asked to pay USD$227 more… then told to send a photo of my credit card with the last four digits. After that? Another email asking for another payment. Total scam.”
Reviews from Trustpilot
Trustpilot gives UnlockBase a strong 4.7 rating based on over 2,000 reviews, with 91% of users rating it 5 stars. Many customers say their phones were unlocked within a few hours. However, the 1-star reviews tell another story.
Take this recent comment from December 2024:
“I sent 4 different devices and they couldn’t unlock any of them. The last one was an AT&T prepaid phone. They couldn’t do it, said it was due to unpaid bills. At least they gave me a refund.”
Others claim they paid US$269 for an iPhone 13 unlock but never received a working code or any update afterward.
The good news? Even in most of the negative reviews, users confirm that UnlockBase does offer refunds if the unlock fails.
Reviews from Sitejabber
On Sitejabber, UnlockBase holds an average 3.8-star rating across 110 reviews. Many reviewers here seem to be B2B users or bulk resellers. The general sentiment? Reliable for many, disappointing for some.
Bonus: Best Phone Unlocking Software for iOS
When you want to remove other types of security locks like screen lock and iCloud lock from iOS or iPadOS device itself, Passixer iPhone Unlocker is the one you can rely on. It’s an advanced iOS unlocker that comes with multiple modes for unlocking iDevices under various scenarios. By using Passixer, you can remove forgotten 6-digit passcode from your new iPhone or delete previous Apple ID from your second-hand iPad. Besides, with Passixer, you are able to bypass iCloud Activation Lock or MDM restrictions on your iPhone or iPad without credentials or turn off Screen Time when your parents forget the passcode.
Moreover, Passixer is very simple to use. You can unlock all types of locks in just three steps with a very high success rate. In almost every case, it will unlock your device and make it usable again.
Key Features
- Unlock any screen lock, like 4/6-digit, Face ID, and Touch ID.
- Remove MDM profile from your iDevice after graduation or leaving the company, without admin and passcode.
- Disable Screen Time without deleting data or resetting the device.
- Support all iOS and iPadOS models, including the latest ones.
Steps to Unlock iPhone Without Passcode
Passixer iPhone Unlocker keeps the process simple across all unlock modes. Whether you’re removing Screen Time, Apple ID, or in this case—the screen passcode and Face ID, the steps remain quick and intuitive. Here’s how its Wipe Passcode option works in real time:
Step 1. Launch Passixer iPhone Unlocker on your Mac or Windows PC. Choose Wipe Passcode from the home screen. Now, connect your locked iPhone using a reliable USB cable.
Step 2. As soon as your device is detected, the device info will be shown for your confirmation. Hit Start and Passixer will begin downloading the right firmware package needed to remove the lock, no manual input required.
Step 3. Once the firmware is ready, input 0000 and click Unlock. This will wipe Face ID and passcode from the connected iPhone, along with the data and settings.
Instantly, you’ll see the Passcode Wiped Successfully message. Your iPhone or iPad will reboot and show the Hello screen.
Conclusion
That’s everything on UnlockBase. Out of all the unlocking services out there, UnlockBase has had some good reviews from users. Still, it is better to confirm your total pricing before placing the order. And no matter what, avoid falling for the sunk cost fallacy.
For anything beyond carrier or IMEI-based locks, Passixer iPhone Unlocker steps in. Whether you’re dealing with a forgotten passcode, a locked Apple ID, Screen Time restrictions, or even MDM profiles, Passixer handles it all. It’s designed to remove every type of lock on iOS and iPadOS devices and does so with high success rates and a three-step process.